Privacy

Privacy Policy

The department is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 with respect to collection, use and disclosure of personal information. See the department's Privacy Policy for detailed information about the department's privacy obligations.

Clickstream data

Clickstreams are the paths a user takes when navigating a web site and the internet in general. When you visit one of our sites, our servers record the following information for statistical purposes:

  • Your server (IP) address and machine name
  • Your top level domain name (for example .com, .gov, .au, .uk, etc)
  • The date and time of visit to the site
  • The pages accessed and documents downloaded
  • The number of bytes transmitted and received for each request
  • The previous site or page visited
  • Search terms used
  • Your browser type
  • The address of the referring page

The department examines this information to determine the traffic through the server and to specific pages or applications. In order to deliver better services, we also perform statistical analysis to establish priorities and allocate resources.

No attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs.

The statistics and log files may be preserved indefinitely and used at any time and in any way necessary to prevent security breaches and to ensure the integrity of the information supplied by the department.

Cookies

A cookie is a short piece of data which is sent from a web server to a web browser on the user's machine when the browser visits the server's site. The cookie is stored on the user's machine, but it is not an executable program and cannot do anything to your machine.

Whenever a web browser requests a file from the same web server that sent the cookie, the browser sends a copy of that cookie back to the server along with the request. In this way, the server knows you have visited before and can co-ordinate your access to different pages on its web site. A server cannot find out a name or e-mail address, or anything about a user's computer, by using cookies.

We use cookies to obtain session details for access to parts of our sites. Cookies are essential in providing a seamless access to some on-line databases. Cookie information is not stored or collected by the department.

E-mail addresses

We will only record your e-mail address if you send us a message or supply it when participating in a discussion forum, in which case it will be visible to other users of that forum.

Your email address will only be used by us for the purpose for which you have provided it and will not be added to a mailing list unless you have asked us to, nor will we disclose it except as described in the previous paragraph.

Security

Once the department receives information from you via e-mail or any other means, the information is in a secure environment. Your personal information will not be released unless the law permits it or your permission is granted.

You need to be aware of inherent risks associated with the transmission of information via the Internet.

If you have concerns in this regard, the department has other ways of obtaining and providing information. Normal mail, telephone and fax facilities are available.

Our subscription services

We use Swift Digital, an online marketing platform, to create, send and manage emails. Swift Digital may collect your personal information, including your email address and other information for the distribution of email campaigns and other important information. Before you subscribe to a Swift Digital email list or newsletter and submit your personal information, we will ask you to review and accept a privacy collection statement.

All information the Swift Digital service collects is the property of our department and is never shared or used by third parties.

Swift Digital manages your data in compliance with Australia's SPAM Act 2003 and Australian privacy provisions. Swift Digital maintains data within Australia. It never leaves Australian jurisdiction. Where stipulated data is encrypted in transit using SSL connections. All data Swift Digital stores is encrypted at rest.

If you want to know more about how Swift Digital manages data, you can find contact details on the Swift Digital website.

Freedom of Information (FOI)

For details about access to information held by the department, please contact the department's Freedom of Information Officer.